TERMS &
CONDITIONS

Last updated: 29.12.2025

"We," "us," "our," "YGGY" refers to YGGY (Part of WE ARE KLUK), Org.nr 559531-0292

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"Client," "you," "your" refers to the property owner or authorized representative who enters into a service agreement with YGGY

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"Property" refers to the real estate and premises covered under the service agreement

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"Services" refers to the property care and inspection services provided by YGGY as described in the service package

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"Agreement" refers to these Terms & Conditions together with the specific service package selected by the Client

By signing up for our services, booking online, or signing the service agreement, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

3.1 SCOPE OF SERVICES

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YGGY provides external property inspection and care services including but not limited to:

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• Regular external property inspections

• Time- and GPS-stamped photo documentation

• Insurance-compliant inspection reports

• Immediate alerts for detected issues

• Contractor coordination services (where applicable)

• Additional services as specified in your selected package
   

3.2 "NO KEY, NO ENTRY" POLICY

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IMPORTANT:

YGGY operates under a strict "No Key, No Entry" policy.

This means:

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• We never enter the interior of your property

• We never hold physical keys to your property

• We never install internal monitoring technology

• All inspections are conducted from the exterior only
   

Exception: Emergency access may be coordinated with emergency services (fire, police) if absolutely necessary to prevent immediate danger, and only with your explicit prior authorization in the service agreement.

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3.3 SERVICE LIMITATIONS

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Our services are limited to:

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• External visual inspections only

• Observable and accessible areas

• Issues detectable from outside the property
   

We cannot detect:

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• Internal issues (plumbing, electrical, heating) 

• Hidden structural problems

• Issues requiring specialized equipment

• Break-ins with no external evidence

4.1 PACKAGE SELECTION
 
Clients select from available service packages:
 

• Basic (1 inspection per month)

• Guardian (2 inspections per month)

• Premium (weekly inspections, 4-5 per month)

• Custom packages (by agreement)
   

4.2 PRICING
 

• All prices are stated in Swedish Kronor (SEK)

• Prices include statutory Swedish VAT (25%) unless otherwise stated.

• Current pricing is available at yggy.se/pricing

• Prices are subject to change with 60 days' notice
   

4.3 PAYMENT TERMS
 

• Monthly invoicing in advance

• Payment due within 14 days of invoice date

• Accepted payment method: Bank transfer

• Late payment interest: Swedish Reference Rate + 8%

• First payment due before initial inspection

5.1 CONTRACT PERIOD

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• Initial commitment: 3 months minimum

• After initial period: Month-to-month continuation

• Seasonal contracts: Minimum 3 months
   

5.2 CANCELLATION BY CLIENT

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• Cancellation requires 30 days' written notice

• Notice must be sent to: info@yggy.se

• No refunds for prepaid services

• Services continue until end of notice period
   

5.3 CANCELLATION BY YGGY

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We reserve the right to terminate the agreement with 14 days' notice if:

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• Client fails to pay invoices

• Client breaches these Terms & Conditions

• Property becomes unsafe or inaccessible

• Client provides false information
   

5.4 IMMEDIATE TERMINATION
 

Either party may terminate immediately if:

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• The other party declares bankruptcy 

• Material breach of contract occurs

• Services become impossible to perform

6.1 ACCESS & INFORMATION

The Client must:

• Ensure exterior property access at all times

• Provide accurate property information

• Provide emergency contact details

• Inform YGGY of any property changes

• Notify YGGY of extended absences
   

6.2 PROPERTY CONDITION

The Client is responsible for:

• Maintaining property in reasonable condition

• Ensuring compliance with building codes

• Insurance coverage

• Addressing issues identified in reports promptly
   

6.3 CONTRACTOR AUTHORIZATION

For Premium and Custom packages:

• Client authorizes YGGY to coordinate contractors

• Client retains final approval on all repair costs

• Client is responsible for all contractor payments

• YGGY coordination fee: 10% of project value

7.1 INSPECTION REPORTS

After each inspection, clients receive:
 

• Report via email

• Time- and GPS-stamped photographs

• Written assessment of property condition

• Recommendations for action (if applicable)
   

Reports are delivered within:
 

• 24 hours for routine inspections

• Immediately for urgent issues
   

7.2 REPORT RETENTION
 

• Reports stored for 2 years

• Client responsible for long-term archiving

• Reports available in Swedish, English, or German

8.1 YGGY'S LIABILITY
 
We are liable for:

• Performing contracted services professionally

• Accurate reporting of observed conditions

• Damages caused by our negligence
   

We are NOT liable for:

• Issues not visible from exterior inspection

• Damages occurring between inspections

• Third-party contractor work

• Force majeure events

• Acts of vandalism or crime

• Client's failure to act on reported issues
   

8.2 LIMITATION OF LIABILITY

Our total liability is limited to:

• 6 months of service fees paid by the client

• Or the amount covered by our professional liability insurance, whichever is higher
   

This limitation does not apply to:

• Damages caused by gross negligence or willful misconduct

• Personal injury
   

8.3 OUR INSURANCE

YGGY maintains:

• Professional liability insurance

• Business insurance

• Coverage details available upon request
   

8.4 CLIENT'S INSURANCE
 
IMPORTANT:

The Client must maintain adequate property insurance. Our services do not replace insurance requirements. Our inspection reports may be used to support insurance claims but do not guarantee insurance coverage.

Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control, including:

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• Natural disasters

• Extreme weather preventing safe access

• Government actions or restrictions

• Pandemics

• War or terrorism

• Infrastructure failures
   

In case of force majeure:
 

• Services suspended without penalty

• Client not charged for suspended period

• Services resume when circumstances permit 

10.1 CLIENT INFORMATION

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We treat all client information as confidential:

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• Property details

• Access information

• Personal data

• Inspection findings
   

10.2 EXCEPTIONS

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We may disclose information:

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• With client's written consent

• To contractors (only necessary property details)

• As required by law

• To emergency services in emergencies

11.1 REPORT OWNERSHIP

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• Inspection reports belong to the Client

• Photographs belong to the Client

• Client may use reports for insurance, property management, or personal purposes
   

11.2 YGGY MATERIALS

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• YGGY logo, branding, and marketing materials remain our property

• Client may not reproduce or distribute our materials without permission

Personal data is processed in accordance with our Privacy Policy and GDPR. By accepting these Terms & Conditions, you acknowledge you have read our Privacy Policy available at yggy.se/privacy-policy.

13.1 COMPLAINTS PROCEDURE

If you are dissatisfied with our services:

1. Contact us immediately

   • Email: info@yggy.se

   • Phone: +46 73 561 08 60

2. Written complaint within 7 days

   • Describe the issue in detail

   • Provide supporting evidence 

3. We respond within 14 days

   • Investigation of complaint

   • Proposed resolution
      

13.2 REMEDIES

If we fail to perform services as agreed, we may:

• Re-perform the service at no charge

• Provide a credit for future services

• Refund the affected service fee
   

13.3 DISPUTE RESOLUTION

Informal Resolution: We encourage resolving disputes through direct communication.

Mediation: If informal resolution fails, parties agree to attempt mediation before legal action.

General Complaints Board (ARN):

Consumers may file complaints with the Swedish National Board for Consumer Disputes:

• Website: www.arn.se

• Free of charge for consumers
   

Arbitration: For commercial clients, disputes may be referred to arbitration under Swedish Arbitration Act.

13.4 GOVERNING LAW

These Terms & Conditions are governed by Swedish law.
Jurisdiction: Disputes shall be settled by Swedish courts.

14.1 CHANGES TO TERMS

We reserve the right to modify these Terms & Conditions:
 

• Changes effective 60 days after notice

• Notice provided via email

• Continued use constitutes acceptance 
   

14.2 INDIVIDUAL AGREEMENTS

Any individual modifications to these terms must be:

• Made in writing

• Signed by both parties

• Attached to the service agreement

If any provision of these Terms & Conditions is found invalid or unenforceable:

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• The remaining provisions continue in full effect

• The invalid provision shall be modified to achieve the intended effect

These Terms & Conditions, together with:

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• The selected service package

• The Privacy Policy

• Any written amendments
   

constitute the entire agreement between the parties and supersede all prior agreements or understandings.

These Terms & Conditions are provided in English, Swedish, and German for convenience. The Client acknowledges that they have a sufficient understanding of the English language. In the event of any discrepancy or dispute regarding the interpretation of these terms, the English version shall prevail.

YGGY (Part of WE ARE KLUK AB)

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Business Address:

Listarum 121, 273 98 Smedstorp, SWEDEN

Organization Number: 559531-0292

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Contact:
Email: info@yggy.se
Phone: +46 73 561 08 60
Website: www.yggy.se

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Customer Service Hours:
Monday-Friday: 9:00-17:00

By signing up for YGGY services, you acknowledge that:

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• You have read and understood these Terms & Conditions

• You agree to be bound by these terms

• You have read our Privacy Policy

• You are authorized to enter into this agreement for the property

• All information provided is accurate and complete

• You understand the "No Key, No Entry" policy and its limitations

• You maintain adequate property insurance

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Last updated: 29.12.2025